FAQ's

HOW LONG DOES IT TAKE FOR MY ORDER TO PROCESS AND SHIP OUT?

Orders ship within 1-5 business days (usually within 1-2 days). We ship most packages via USPS. This typically takes 3-5 business days in the U.S., 8-10 business days to Canada, and 14 or more business days internationally. If you need your order by a certain time, please contact us and we will do our best to work within your timeframe. 

 

HOW DO THE BOW TIES ATTACH?

Bow Ties attach to most standard-width collars.  Small and medium bow ties attach with elastic and a snap, while large bow ties attach with 2 soft velcro straps.  Our bow tie design has advanced and evolved over many years of product testing (no more bow tie droop!).

HOW DO THE FLOWERS ATTACH?

Flowers attach to most standard-width collars with elastic and a snap.  Our flowers are hand sewn with excessive care to ensure stability.  The elastic is reinforced with high quality felt and additional stitching for durability.  

     

     

    WHAT IS THE DIFFERENCE IN COLLAR HARDWARE OPTIONS?

    Standard Black Plastic: Plastic contoured side release buckles are the strongest available. Side release buckles feature an easy, one handed release design that avoids accidental release. The smooth design of plastic side release buckles disguises their strength and durability.

    STANDARD BLACK PLASTIC

    Cat Breakaway: These buckles are designed to prevent cats from getting entangled by their collars.  The breakaway safety buckle releases when pressure is applied. If your cat's collar gets stuck on something and starts to choke, the buckle releases and the collar falls off harmlessly.

    Metal Hardware: Metal hardware has been growing in popularity.  The metal hardware has the same durability as the plastic, but adds a bit more style to your pet's collar.  We offer 5 finish color choices: Silver, Rose Gold, Gold, Antique Bronze, and Black.

     

    ARE YOUR PRODUCTS MACHINE WASHABLE?

    Bow ties and collars: Yes! We recommend hand washing your bow ties and collar to increase their longevity. Collars can also be machine washed in a laundry bag to prevent the buckle from scratching.

    Flowers: Flowers can only be spot washed.  Please do not put them in the washing machine.  Unfortunately they are more delicate than the bow ties.  If you have a dog that loves to roll in the dirt, considering getting a bow instead.  I love the bows on the girls dogs when offset on the top of their collar.

    Dog leashes: The nylon used in our rope leashes is naturally dirt and stain resistant. If your leash gets dirty, we recommend hand-washing with warm soapy water and laying out to dry.

     

    TELL ME MORE ABOUT THE LEASHES THAT YOU OFFER?

    If you've selected to "Add a Matching" leash in either a bow tie or flower listing, then I will automatically make the handle and hardware color to match the collar you have chosen.  I make all leashes 4 ft long, if you'd prefer a different length, please contact me.  Additionally, I will verify the nylon webbing color with you prior to making it. We offer 15 different leash webbing colors, and some of those are available as a thinner 3/4" width for smaller dogs.

    Our leashes are made for outdoor use which is why I love the idea of having the length of the leash be made of nylon webbing rather than have it fully covered in fabric. Leashes get dirty and dragged through mud and puddles. These leashes are easier to keep clean and won't show dirt as easily as an all fabric leash would.

    The leash handle is made to match your fur-kids collar, which adds style to your walks. Your dog will be the bell-of-the-ball {or dog park} with a leash as stylish as this one.  Additionally, the handle is sewn with nylon webbing inside, and attached to the leash triple-stitched so it won't come apart. We don't need to sacrifice safety for style!

    If you have any questions in regards to your order, or would like to create a custom order, please message me and I will get back to you as soon as I can.

     

      

    WHAT IS YOUR RETURN POLICY?

    We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help! We accept returns that meet the following requirements:

    • Your item must be unused, unwashed, and in new condition
    • Returns received within 30 days of original purchase will be refunded in full, minus shipping charges
    • Returns received within 31-60 days of original purchase will receive store credit
    • We cannot accept returns after 60 days

    Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we made a mistake in which case we will provide a return label. We cannot be held responsible for items lost or damaged during return shipment, so we recommend you use an insured and trackable mail service when mailing your return.

    You can see our full return and exchange policy here.

     

    HOW DO I EXCHANGE MY ITEM FOR A DIFFERENT SIZE OR STYLE?

    While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. Please email bowietiesco@gmail.com to initiate a return within 7 days of delivery date.